Refund policy

Return & Refund Policy

At Prinshora, we carefully check our products before dispatch to ensure that you receive your order in good condition.

Since many of our products are specially sourced and shipped through our delivery partners, we do not accept returns for reasons such as change of mind, personal preference, or simply not liking the product.

However, we understand that sometimes a genuine issue may occur during delivery or with the product. We will be happy to assist you in such cases.

Returns may be accepted in the following genuine cases:

* Product received in a damaged condition
* Product received is defective or not functioning as described
* Incorrect product received
* Missing parts/accessories, where applicable
* Product significantly differs from the product ordered

Conditions for a return/replacement

To request a return or replacement:

1. Contact us within [48 hours / 3 days] of receiving your order.
2. Provide your order number and details of the issue.
3. Share clear photographs/videos showing the issue with the product and packaging.
4. Our team will review the request and provide further instructions.

For certain products, an unboxing video may be required to verify damage or missing items.

Refunds

If your return/refund request is approved, the refund will be processed after verification of the issue and, where applicable, after the product is received back.

Refunds will generally be made to the original payment method used for the order.

The time taken for the refund to reflect in your account may depend on your bank or payment service provider.

Important

Products damaged due to misuse, improper handling, accidents, normal wear and tear, or failure to follow product instructions may not be eligible for return or refund.

Prinshora reserves the right to review each return/refund request and determine eligibility based on the circumstances.

For assistance, contact us at [Prinshora@gmail.com].